Data Masking

Overview

In cases where a profile is configured to enable agents to report methods and their parameters, there is a possibility that some of these parameters may contain sensitive information. To protect such data and prevent unauthorized access, the application provides a data masking feature.

Functionality

Purpose

The data masking feature ensures that sensitive information contained within method parameters is obscured, preventing unauthorized users from viewing potentially confidential or personally identifiable data. This helps maintain data privacy and security within the application.

How It Works

When data masking is enabled, specified parameter values are replaced with a masked representation, such as asterisks (****), in all relevant views and reports. This allows authorized users to monitor and analyze the application behavior without exposing sensitive information.

Use Cases

  • Protecting Personally Identifiable Information (PII): Masking can be used to hide information such as names, addresses, or social security numbers from unauthorized users.

  • Securing Financial Data: Sensitive financial data, like credit card numbers or bank account details, can be masked to prevent exposure.

  • Concealing Passwords or API Keys: Credentials and secret keys passed as method parameters can be masked to avoid potential security breaches.

The data masking functionality is a crucial feature for securing sensitive data reported by agents. By enabling and configuring masking, organizations can safeguard confidential information while still leveraging the application’s monitoring and analysis capabilities.

Steps to Enable Data Masking

Navigate to the left sidebar of the application interface and click on the Tools link.

Next, follow the steps below to mask the data:

  1. Press on the Add button located in the top left corner. This will open the data masking settings.

  2. In the data masking settings, you can specify the parameter key for masking sensitive data.

  3. Save the data masking settings once you have defined the desired rules.

By following these steps, you can effectively mask sensitive data contained within agent report parameters, thus ensuring data privacy and security.

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